It is a strict policy of this office that ALL maintenance is sent to your property manager in writing.
Please read the below for any maintenance concerns, if you are still having problems beyond this then contact your property manager.
Maintenance Trouble Shooting Guide
HOT WATER SYSTEMS
Check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please contact our office. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months.
WATER LEAKS
Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.
Water bubbling out of the ground could be a serious problem and could lead to further complications.
A common problem in properties is leaking from wet areas e.g. Bathrooms and Kitchens into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.
FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.
LIGHTS
Check power or fuse box. Ensure the power is on and the switch has not tripped. Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.
POWER
If your neighbors have also lost power contact ENERGEX. Otherwise check if the Safety Switch has tripped and if so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay call out fee where a faulty appliance belonging to them has caused the problem.
HOT PLATES
Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.
POOL PROBLEMS
– Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
– No animals in the pool as this creates a huge chemical imbalance.
– Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
– Vacuum at least once a week to keep pool clear of debris.
– Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
– Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.